Event Booking Terms and Conditions

By registering for an event online you are confirming your acceptance of all terms and conditions and warrant that you are 18 years of age or older.

1. Payment

All prices are quoted in Australian dollars and subject to Goods and Services Tax (GST). Online credit card payment is our preferred method and transactions will be processed through a secure online payment collection service. Should you wish to make a booking online but do not wish to make payment by credit card the direct deposit (EFT) option should be selected. Payment is due strictly in accordance with our standard invoice terms (30 days from date of invoice) or must be made prior to the date of the event you have registered to attend.

2. Cancellation/Refund Policy

Refund requests must be received in writing to accounts@intermedia.com.au and eligibility for a refund will be based on the following criteria:

  • Requests received 14 business days prior to the event are entitled to a full refund.
  • Requests received 7-13 business days prior to the event are entitled to a 50% refund.
  • Requests received less than 7 business days prior to an event shall not be entitled to a refund or credit note

Substitute attendees may be accepted at the sole discretion of Impact Asia Pacific and/or its subsidiary companies, provided that the substitute attendee meets any applicable eligibility criteria for the relevant event.

Refunds will be processed using the same method originally used to pay for your purchase, but Impact Asia Pacific and its subsidiary companies reserves the right to refund using an alternative method.

If an event is cancelled by Impact Asia Pacific, the attendee will be provided with a credit note for use at a similar future event equal to the same value. Consideration of a partial or full refund will be made at the discretion of Impact Asia Pacific.

COVID-19 situation: The situation in relation to COVID-19 is currently uncertain. If Impact Asia Pacific considers, in its absolute discretion, that the event should be postponed or cancelled, Impact Asia Pacific will notify you as soon as reasonably practicable. In such case, Impact Asia Pacific will not be liable in any way whatsoever for any loss, expenditure or damage to you incurred as a result of such postponement or cancellation of the event. If the event is postponed, your registration will remain valid for that event. If the event is cancelled, Impact Asia Pacific will offer you a credit to the same or any similar event organised by Impact Asia Pacific in future, or refund some or all of the ticket price.

3. Event content

Impact Asia Pacific and its subsidiary companies reserves the right to make changes to the published program of an event including timings and/or speakers if one or more of the advertised speakers is unable to attend.

4. Event Venue

Events are held at various venues and locations throughout Australia and New Zealand. We may be required to change the published venue for an event for reasons beyond our control and in such case, you may not be entitled to receive a refund.

You are liable for any loss or damage caused to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies relating to behaviour and conduct) that may be in place at any venue.

If you have a disability or medical condition that requires access or other provisions at a venue, please notify us of your requirements when making your booking.

5. Rights in materials

All copyright and other rights (including all intellectual property rights) of materials provided for the purposes of Impact Asia Pacific and its subsidiaries’ events (including, without limitation, course notes, slides, brochures, magazines, articles or case  studies) are our property or that of our licensors.

6. Publicity

Photographs taken at events may be used in publicity and marketing materials, including but not limited to the use on Impact Asia Pacific and its subsidiary companies’ websites, social media and relevant event websites. Your attendance at an event may mean that you are featured in such photographs. If you do not wish to be included in any photograph, please notify the photographer at the relevant event.

7. General Data Protection

By registering to attend the event, the registrant consents to receive future communications from Impact Asia Pacific including, but not limited to, e-newsletters from relevant publications and promotional material for future events (you can unsubscribe at any time).

It is a condition of participation that the registrant’s contact details may be forwarded to approved sponsors and partners of that event for marketing purposes. If an individual requests Impact Asia Pacific to not provide information to third parties, we are prohibited from supplying that information to third parties for marketing purposes.

Select events enable exhibitors and sponsors to collect attendee information on site via scanning of individual visitor badges. This is done with delegate consent at the time, and information is collected for lead capture and direct marketing purposes. An exhibitor or sponsor cannot force a delegate to have their badge scanned and an objection should be made at the time if required.